Privacy and Data Policy

This Privacy Policy explains how we collect, use, store and protect your personal information when you use Librabet. We respect your privacy and aim to be clear about what data we hold, why we need it, and how you can manage your information. This page covers the main categories of data we process, our security approach, cookies and tracking, your rights, and how to contact us.

Types of data we collect

We collect information that helps us operate the site, manage accounts, process payments and provide customer support. The main categories include:

Personal data

Personal data includes your name, date of birth, email address, postal address, phone number and identity documents you provide for verification. We also store login credentials and account preferences that you set on your profile.

Technical data

Technical data covers information about your device and connection, such as IP address, browser type, operating system, device identifiers and basic diagnostics. This data helps us keep the site secure and optimised for mobile and desktop use.

Transactional data

Transactional data includes deposits, withdrawals, game activity, bet history, timestamps and payment method details. We use this data to process transactions, handle disputes, and comply with our internal controls.

How we use your information

We use collected data to provide and improve our services, to verify your identity, to process payments, and to respond to support requests. Data is also used to detect and prevent fraud, enforce our terms, and send important account messages. Where you have given consent, we may use contact details to send service-related notifications and optional marketing communications.

Data protection practices

We protect personal data using standard security measures appropriate for online services, including encrypted connections and access controls. Access to personal data is restricted to authorised staff and contractors who need the information to perform their duties. We review our safeguards regularly but cannot guarantee absolute security for data transmitted over the internet.

Cookies and tracking technologies

We use cookies and similar technologies to store preferences, improve site performance, remember login sessions and analyse usage patterns. Some cookies are essential for core functionality, while others support analytics and optional personalization. You can manage cookie preferences through your browser or the site cookie controls where available.

User rights

You have rights regarding your personal data, including the right to access the information we hold about you, request correction of inaccurate data, request deletion in certain circumstances, and object to or restrict processing where applicable. You may also request a copy of your transactional data in a portable format.

Access, correction and deletion

To exercise your rights or to update your details, contact our support team at [email protected]. We will respond to requests and guide you through identity verification steps that may be necessary to protect your account.

Information sharing and third parties

We may share data with payment processors, identity verification services, and other third parties that assist in providing our services. We require partners to protect your data in line with reasonable security standards. We do not sell personal data to third parties for unrelated marketing purposes.

Privacy policy updates

We may update this policy from time to time. When changes are made, we will publish the revised policy on the site and, where appropriate, notify you through your account. Continued use of the service after updates means you accept the revised terms.